As the guide states, "Research has shown that there are fewer errors and better treatment outcomes when there is good communication between patients and their health-care providers, and when patients are fully informed and educated about their medications. Poor communication between health-care professionals, patients and their carers has also emerged as a common reason for patients taking legal action against health-care providers."
Margaret Murphy, External Lead, Patients for Patient Safety Programme writes in the forward of the Guide, "Formally embedding the patient perspective into health-care education is key to patient safety, sustainable culture change and health-care improvement. Research conducted at the University of British Columbia in Canada highlights that “Students remember what they learn from patients. The authentic and autonomous patient’s voice promotes the learning of patient-centred care”."
Prior to the launch, on 18 October, the World Health Organization (WHO) held a media forum which included a panel discussion with Jo Groves, IAPO CEO, Dr Soe Nyunt-U, WHO Representative, WHO Country Office (Philippines), Dr Agnes Leotsakos, Technical Officer, WHO Patient Safety Programme and Dr Armand Crisostomo, Chair, Committee on Quality Assurance and Patient Safety, Philippine College of Surgeons.
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